Course Overview

This course provides participants with the opportunity to perform the four phases of a process improvement project—Define, Analyze, Implement and Control—which have been derived from the phases of the industry’s leading process improvement models. The key deliverables and outputs for the business analyst are emphasized during each phase, as well as the importance of tying all outputs back to the business strategy. Participants practice identifying and prioritizing the processes that require improvement, as well as creating the documents needed to communicate these changes to the rest of the organization. Participants focus on the competencies necessary to perform workflow modeling and create AS-IS and TO-BE process maps. Finally, participants learn how to conduct a gap analysis, create new process benchmarks, and develop measurements for tracking the effectiveness of the new processes. Participants leave this course with the preparation necessary to perform BA responsibilities within the process improvement process and to employ the required skills in accordance with sensitive cost, organizational and stakeholder requirements. This engagement is replete with “Real to life” case studies and exercises to put the knowledge to the test in a group work environment. The training is conducted in a casual and humorous environment and delivery style to ensure retention and dispel any kind of topical stress.

 

Who should attend?

• Business development managers
• Business Analysts
• Techno commercials
• Onsite executives
• IT Managers, IT Project Leaders, and IT Project/Program Managers
• Systems Analysts, and other IT professionals who are responsible for understanding requirements be involved in process modeling.

 

Performance Focus

• The four phases of process modeling
• As-is vs To-be processes
• Aligned to global best practices
• Practical application in the real world 
• Use of metrics and measurements in process modeling

 

What You Will Learn

• Describe the Business Process Modeling (BPM) framework
• Define key BPM terms and concepts
• Plan and conduct major activities—including workflow modeling—performed during each phase of BPM 
• Apply BPM methodologies and techniques specific to the BA’s role and responsibilities

 

Training Content and Basic Outline of the course

Overview of Business Process Modeling

• What is a process?
• Process models
• Why are we modeling?
• Key benefits and drivers of
• process improvement

Define

• Identify processes to be improved
• Identify critical to quality (CTQ) attributes
• Context of process improvement
• Stakeholders

Analyze (Modeling)

• Process models and modeling
• Components of a process diagram
• Deliverables
• AS-IS process diagram
• Build the high-level diagram

Analyze (Metrics)

• Measuring process performance
• Measuring performance of the AS-IS process
• Process benchmarking

Implement

• The TO-BE process
• Managing process change
• Communicate implementation findings
• Prepare to transition to new process

Control

• Monitor the new process
• Continuously improve the process
• Process Modeling Workshop
• Put what has been learned into practice
• Engagement End and Recap

Case Study (Real to world)

• Case study introduction
• Group formation
• Case study execution
• Case study debrief

Engagement end recap and vote of thanks