Course Overview

The human factor is a challenge in every project. If conflicts and negative behavior are affecting your team’s ability to work cooperatively toward its goal, then this workshop is a must for you.
Successful people must “be proactive, think win-win, seek first to understand and then to be understood”. This workshop provides you with day to day tools to become a highly successful person and leader.
The goal of this course is to provide participants with the skills to set the context for and diagnose specific situations, then to evaluate and implement “enlightened” (win-win) solutions. Replete with a case study and exercises this engagement ensures that the participants understand the concept well and retain learning such that they can apply them in real world projects.

 

Who should attend?

• Department heads
• Business analysts
• Functional heads
• QA and QC managers / heads
• Program managers
• Project managers
• Team leaders
• Technical leaders
• Union leaders
• Technical heads
• Defense personnel heads
• Any one who leads team in a project environment

 

Performance Focus

• Proactive approach towards stakeholder conflicts
• Achieving a personal conflict paradigm shift
• Aligning conflict stakeholder’s expectations
• Agreeing on specific path to conflict resolution
• Identifying demands versus needs in the context of a common objective
• Neutralizing potential resistance and surfacing assumptions
• Addressing barriers and generating solutions
• Agreeing upon a win/win solution
• Developing a plan to implement the solution
• Harnessing the value from the conflict and celebrating the results

 

What You Will Learn

• Describe the stages of a “practical “ conflict resolution process
• Explain how selected personal and interpersonal leadership theories and techniques support this process.
• Identify specific points, where project management techniques complement the “enlightened process”
• Practice selected techniques to achieve declaration and definition outcomes
• Develop and pursue action plan for improving your ability to achieve disposition outcomes

 

Training Content and Basic Outline of the course

Introductions

• Course structure
• Course goal and objectives

Foundation Concepts

• Successful project team relationships
• Conflict and project team performance
• Traditional conflict resolution approaches
• A more structured approach to conflict resolution – Theory of Constraints
• Practical conflict resolution process

Stage – 1: Recognition

• Stage 1 overview
• Personal commitment
• Common ground
• Accepted process
• Practicing the stage 1

Stage – 2: Revision

• Stage 2 overview
• Conflict containment
• Exposed barriers
• Potential solutions
• Practicing the stage 2

Stage – 3: Response

• Stage 3 overview
• Solution synergy
• Solution roadmap
• Stakeholders’ enlightenment
• Practicing the stage 3

Recap and engagement closure