Course Overview

PM-Pulse is proud to bring to you a one of its kind training that covers each and every professional trait that a Business Analyst / Requirements Analyst must cultivate in order to be truly effective, be successful and be able to rise to the challenge of the project at hand. Collecting requirements and managing them across the lifecycle of the project is not just a scientific structure. The very nature of work involves interacting with a diverse group of persons from all walks of life and different backgrounds hence the ability of the analyst to connect with the stakeholders assumes paramount importance. It is this part of the skills of a successful analyst that forms the crux and end goal of this engagement. This interactive engagement covers each and every soft skills and leadership skills needed by an analyst to be practically effective and productive. This one of a kind engagement is replete with concepts, case studies, scenarios and role play to ensure that the importance and the effectiveness of these leadership and soft – skills that would make one a complete and practically effective business analyst / requirements analyst. Some of the salient features of this engagement are as under: -

• One of its kind training in the country today
• Understand the personality blockers that affect your ability to collect and gather requirements
• Gain total confidence on the networking skills and the other interpersonal skills needed for requirements gathering
• Find the simple methods of wowing the client and the project team
• Understand the techniques of searching out all the details by getting along with the users and the clients through polite persistence
• Mostly all the requirements and business analysts are sufficiently qualified for the job and yet most of them fail. Harness the power of the key factors that would spell the difference between success and failure
• Training replete with case studies and posers that would be enacted within the duration of the training through team based exercises and discussions

 

Who should attend?

• Business Analysts
• Requirements Analysts
• Business And Requirements Analysts Wannabes
• Project Managers who also deal with customers
• Project Leaders who also collect requirements
• Pre-Sales Team Members
• Team Leaders
• Architects / Design engineers
• Sr. Developers 

 

Performance Focus

• Business analysis
• Defining solutions to business problems
• Requirements elicitation
• Facilitation of meetings
• Negotiation skills and techniques
• Decision analysis

 

What You Will Learn

• Acquire information necessary to the definition of requirements
• Conduct a requirements information gathering session
• Identify alternate solutions to business problems
• Obtain agreement that the solution is usable in the business environment

 

Training Content and Basic Outline of the course

Foundation Concepts

• The role of the Business Analyst
• The Business Analyst and the product/project life cycle
• Challenges facing business analyst in today’s world
• Facilitation skills for the Business Analyst
• Revisiting the business analysis overall process

Stakeholder management and strategy

• Stakeholder management mindset
• Stakeholders and strategic thinking
• Stakeholder challenges across the lifecycle of the project
• Stakeholders and essential leadership
• Situational leadership
• Responsibility to your organization and the other stakeholders
• Internal partnerships vs external partnerships
• Dealing with clients, bosses and technical persons

Communication and presentation

• Interview skills
• Workshop skills
• Working around egos
• Communication focus and clarity
• Body language and communication
• Skills during requirements elicitation
• Mindset towards communication and presentation
• Essential presentation skills and tricks for a business analyst
• Active listening, questioning, guiding, probing and empathy

The art of meetings

• Facilitating effective brainstorming
• Facilitating practical Delphi
• Essential skills for virtual meetings and conferences
• Handling meetings and achieving consensus
• Leading workshops to a successful closure
• Establishing responsibilities and follow-ups
• Leadership in onsite and offsite team collaboration
• The art of summarizing
• Different strokes for different folks

Conflict handling and problem solving skills

• Understanding conflict and problems
• Conflicts, arguments and debates
• Reasons for conflicts
• Conflict handling skills
• Essential and effective problem solving skills

Negotiation and persuasion skills

• Understanding negations from BA’s point of view
• Negotiations vs Bargaining
• Kinds of Negotiations
• Stages in negotiations
• Temperament and mindset for negotiations
• Closing or terminating a negotiation

Etiquettes and cultural sensitivity

• Global etiquettes
• Importance of etiquettes
• Understanding the cultural surroundings
• Art of cultural awareness and avoiding faux-pas
• Empathy and observation

Emotional intelligence

• Awareness about surroundings
• Understanding own emotional temperature
• Maintaining objectivity
• Playing tough and malleable at the same time

Feedback, complaints and escalations

• The art of handling and giving bad news
• Essential skills of giving feedback to stakeholders
• Making Complaints, Raising Objections, Pointing out Delays etc Without Raising Hackles

Engagement end recap and vote of thanks